Pay Card

Do you need to keep a minimum balance on your Pay Card?
No. A minimum balance is not required.

Was this helpful? Yes No

What do you need to do upon receipt of your Pay Card?
Upon receipt of your card, you must set a Personal Identification Number (PIN) by calling the 1-800-225-1115.

The PIN allows you to make PIN point-of-sale purchases, ATM cash withdrawals, balance inquiries and authorize a Pre-Check. If the PIN is not set, the card can still be used for signature-based purchases which do not require a PIN.

The PIN should be kept strictly private and confidential and known only by the employee. The Citi Prepaid Card Services Team will NEVER contact cardholders by phone, email or text message for card information, such as the card number or PIN, unless the cardholder contacts Citi Prepaid Services first. Cardholders should NOT provide your card information to anyone.

Detailed instructions will be provided when you receive your card.

Was this helpful? Yes No

How will you receive your Pay Card?
You will receive your Pay Card and Pre-Checks in the Welcome Kit that is either mailed to your home from Citi Prepaid Card Services or for student employees picked up in the payroll office located in the Seibert Administration building in room 1270.

Was this helpful? Yes No

Who can you contact with questions about my Pay Card account?
Help is available in English, Spanish and French 24 hours a day, 365 days a year via email (help@citiprepaid.com) and phone by calling the number listed on the back of the card.

Was this helpful? Yes No

Is the Pay Card a credit card?
No. There is no credit line associated with the Pay Card, and there is no credit check or approval process required to receive and use the card. The purchase and withdrawal limit is the balance in the card account.

Was this helpful? Yes No

Will a Pay Card affect your credit?
No. As stated above, the Pay Card is not a credit card and does not require a credit check.

Was this helpful? Yes No

What do you do if a Pay Card is lost or stolen?
Call 1-800-422-1992 Citi Prepaid Services customer service line immediately to report the incident. A replacement card will be sent to you, with an option of expedited delivery. Please refer to the Cardholder Agreement for specific details.

Was this helpful? Yes No

How do you check your Pay Card balance?
You can check your balance in many ways:
  • On demand text alerts
  • Cardholder website
  • Automated telephone system
  • ATM balance inquiry
  • Live Customer Service representative
  • Balance is printed on the bottom of purchase receipts (at select merchants)

Was this helpful? Yes No

What if you detect unauthorized or fraudulent use on your Pay card?
If a card is lost or stolen, it will be replaced and, in most cases, the full balance prior to the card being stolen will be transferred to the new card. Please refer to the Cardholder Agreement for specific details.

Was this helpful? Yes No

What other sources of funds can be added to the Pay Card?
Adding payments such as government tax refunds, unemployment insurance, social security or even a secondary employer’s payroll to your Citi Pay Card is fast, easy and free, and works just like direct deposit. Visit the “Add $” tab on the cardholder website for instructions.

Was this helpful? Yes No

How can I track my Pay Card account spending?
A complete record of your account information including balances, transactions, fees, and deposit amounts can be accessed online at the website listed on the back of the card. The same information can also be accessed by calling the number listed on the back of the card.

Was this helpful? Yes No

Can you use your Pay Card account to pay bills?
Yes. You may take advantage of several bill pay options:
  • Contact service providers directly such as cable, electricity and cell phone to ask about Visa payment options
  • Log on to Visa’s online bill pay site through the cardholder website printed on the back of your card for a list of service providers who accept Visa.

Was this helpful? Yes No

 
Auxiliary Enterprises, Western Michigan University
Phone: (269) 387-2154