I just signed up for direct deposit and I am not seeing the money in my account; where is my pay?
The payroll department is dedicated to accuracy. To ensure direct deposits are accurate, we pre-note them. Pre-noting is a process where we run the account numbers through a payroll cycle to make sure they are correct. For this reason, a new direct deposit can take up to 2 pay periods depending on timing.

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Do you need to keep a minimum balance on your Paycard?
No. A minimum balance is not required.

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How will you receive your Paycard?
You will receive your Paycard in the Welcome Packet from Money Network Services® that is either mailed to your home if you are a staff employee, or for student employees, picked up in the Payroll Office located in room 1270 Seibert Administration Building.

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What do you need to do upon receipt of your Paycard?
Follow the directions contained in your Money Network Services® Paycard Welcome Packet or call the phone number listed on the back of your Paycard.

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Who can you contact with questions about your Paycard account?

August 2014 WMU changed Paycard vendors from Citibank to Money Network Services®.

For Money Network Services® information call 1-888-913-0900. For more information go to www.firstdata.com/moneynetwork/moneynetwork-faq.html. To find 55,000 surcharge-free ATM’s go to www.allpointnetwork.com.

For Citibank Paycard information contact Citibank directly at 1-800-422-1992.


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I have worked for WMU before and had direct deposit, do I need to resubmit my account information?
Direct Deposit account information will stay in our system indefinitely unless you cancel it. If you are unsure about where your direct deposit is routed or whether you have it set up, please refer to employee self service. The direct deposit section will allow you to view this information.

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I have closed my account with the bank, do I need to notify payroll?

Yes. You will need to cancel/delete the account from our records in person in Payroll, room 1270 Seibert Administration Building. Picture ID is required.

If the closed account is still in our system when we process payroll, the bank will send the money back to us. This usually takes about 2-5 business days. Once we have received the funds, we will print a paper check for you to pick up in our office.


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How do I change my tax withholding information?
Employees may change their withholding elections at anytime. To change the number of tax withholding allowances or your taxing marital status or requesting additional amount of withholding deducted from your pay, you must complete the W4 Employee Withholding Allowance Certificate through the Employee Self Service system via GoWMU. This form can only be used for your federal and state tax withholding. To change your local city taxes you will need to complete the appropriate paper forms and submit them to the payroll office.

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What do you do if a Paycard is lost or stolen?
Call Money Network Services® at 1-888-913-0900 immediately to report the incident. A replacement card will be sent to you with an option of expedited delivery. Please refer to the Cardholder Agreement contained in your Welcome Packet for more information.

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Will a Pay Card affect your credit?
No. As stated above, the Pay Card is not a credit card and does not require a credit check.

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My pay is incorrect because my hours reported are wrong?
If your hours are incorrect, then your first point of contact should be with your timekeeper. Your timekeeper is the person responsible for entering your hours into Kronos, the University's time reporting system.

If after checking with your timekeeper you determine that all hours were reported correctly then you should call the Payroll Department at 387-2935.

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Where is Payroll? How do I contact the Payroll Office?
The Payroll Department is located in the Seibert Administration Building, across the street from the Bernhard Center, room 1270.

Our mailing address is:
Western Michigan University
Payroll Department
1903 W Michigan Ave.
Kalamazoo, MI 49008-5250


Our phone numbers are:
Main Office: (269) 387-2935
Fax Line: (269) 387-2937

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How can I estimate my take-home pay on the next check?
The best resource is paycheckcity.com This site will factor in your individual tax withholdings and give you an idea of your net pay.

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When I click on Employee Self Service I am asked to login again.
This is due to one of two reasons.
  1. You do not currently have a social security number or payroll is not aware of it. Call the Payroll Office at (269) 387-2935
  2. There is a technical error with your account. Call the OIT help desk at Phone: (269) 387-4357 (387-HELP), or by email at helpdesk@wmich.edu

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Where can I find out about employment opportunities for students?
Our Career Network web site is your resource for both on and off-campus student positions. Check it out today.

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Where can I find out about professional employment opportunities?
Check out Careers at WMU on our Human Resource web site.

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I have a new set of taxes showing up on my paystub (FICA, OASDI, MED, etc.); under my VISA, shouldn't I be exempt from these taxes?
International Students on F-1 and J-1 VISAs are exempt from FICA taxes for 5 and 2 years respectively. In most cases we do not have your VISA in our system and will gladly make the correction. Please come to the payroll office with your VISA to claim the exemption.

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Is the Paycard a credit card?
No. There is no credit line associated with the Paycard, and there is no credit check or approval process required to receive and use the card. The purchase and withdrawal limit is the balance in the card account.

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I am an international employee from a country that has a tax treaty with the United States of America and I want to claim a tax withholding exemption.
Some international employees are eligible for a tax withholding exemption because of tax treaties signed between their home country and the United States. If you are an international employee you may be eligible for tax exemption. Check the Tax Treaty Table to see if your country is listed. The income tax exemption will differ by country and by your employment classification (faculty/staff or student).

To claim tax treaty benefits, please bring your VISA with you to the Payroll Office. Allow 20–30 minutes to complete the paperwork.
Please note: This exemption must be re-established every year. Each January all employees records are reset to taxable, and it is the employees' responsibility to file the necessary paperwork to continue the exemption. This paperwork should be completed in December prior to the start of the new tax year. Refunds for taxes withheld will be the responsibility of the employee when they file their tax return.

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What do student positions pay?
There are a variety of student positions on campus. Each position is placed in a grade level and then is placed within a step within the pay structure.

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Can you overdraw your Paycard account balance?
No. The Paycard is a debit card — not a credit card. That means you can only make transactions if your balance is greater than zero and there are funds available to cover the amount of the transaction. Refer to the Terms and Conditions for more details.

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If I am a student employee with multiple jobs will I get multiple checks?
Many student employees work more than one part time job for the University. This allows them to work the number of hours they would feel comfortable with while maintaining their class load.

When an employee works more than one job, all hours worked are calculated and paid on one check. This is true even if the multiple jobs have different pay rates. In this case, each job is calculated independent of each other then combined. Also note that when filling out payroll forms you only need to submit it once—it will apply to all jobs being worked.
Please note: You will only need to complete the W-4 and direct deposit form once. They will apply for all campus jobs.

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How can I track my Paycard account spending?
A complete record of your account information including balances, transactions, fees, and deposit amounts can be accessed online at the website listed on the back of the card. The same information can also be accessed by calling the number listed on the back of the card.

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Can I sign up to have my check direct deposited?
Yes, see our direct deposit web page for details.

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What do faculty/staff positions pay?
Human Resources is responsible for the efficient and equitable administration of the Staff Compensation System for all professional, administrative, clerical and technical employees. To find out more information click here.

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All I see when I login to the Employee Self Services is a search bar/blank page.
In most cases, you will see a search bar and a Self Service link in the upper left-hand corner. Select the Self Service link.

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How many hours can student employees work?
The number of hours a student can work depends on his/her status. Please see Rules Governing Student Employment Chart.

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Auxiliary Enterprises, Western Michigan University
Phone: (269) 387-2154