I just signed up for direct deposit and I am not seeing the money in my account; where is my pay?
The payroll department is dedicated to accuracy. To ensure direct deposits are accurate, we pre-note them. Pre-noting is a process where we run the account numbers through a payroll cycle to make sure they are correct. For this reason, a new direct deposit can take up to 2 pay periods depending on timing.

Was this helpful? Yes No

Do you need to keep a minimum balance on your Pay Card?
No. A minimum balance is not required.

Was this helpful? Yes No

What do you need to do upon receipt of your Pay Card?
Upon receipt of your card, you must set a Personal Identification Number (PIN) by calling the 1-800-225-1115.

The PIN allows you to make PIN point-of-sale purchases, ATM cash withdrawals, balance inquiries and authorize a Pre-Check. If the PIN is not set, the card can still be used for signature-based purchases which do not require a PIN.

The PIN should be kept strictly private and confidential and known only by the employee. The Citi Prepaid Card Services Team will NEVER contact cardholders by phone, email or text message for card information, such as the card number or PIN, unless the cardholder contacts Citi Prepaid Services first. Cardholders should NOT provide your card information to anyone.

Detailed instructions will be provided when you receive your card.

Was this helpful? Yes No

How will you receive your Pay Card?
You will receive your Pay Card and Pre-Checks in the Welcome Kit that is either mailed to your home from Citi Prepaid Card Services or for student employees picked up in the payroll office located in the Seibert Administration building in room 1270.

Was this helpful? Yes No

Can you overdraw your Pay Card account balance?
No. The Pay Card is a debit card — not a credit card. That means you can only make transactions if your balance is greater than zero and there are funds available to cover the amount of the transaction. Refer to the Terms and Conditions for more details.

Was this helpful? Yes No

Who can you contact with questions about my Pay Card account?
Help is available in English, Spanish and French 24 hours a day, 365 days a year via email (help@citiprepaid.com) and phone by calling the number listed on the back of the card.

Was this helpful? Yes No

I have closed my account with the bank, do I need to notify payroll?
Yes. You will need to cancel/delete the account from our records through Employee Self-service or paper form in our office.

If the closed account is still in our system when we process payroll, the bank will send the money back to us. This usually takes about 2-5 business days. Once we have received the funds, we will print a paper check for you to pick up in our office.

Was this helpful? Yes No

How do I change my tax withholding information?
Employees may change their withholding elections at anytime. To change the number of tax withholding allowances or your taxing marital status or requesting additional amount of withholding deducted from your pay, you must complete the W4 Employee Withholding Allowance Certificate through the Employee Self Service system via GoWMU. This form can only be used for your federal and state tax withholding. To change your local city taxes you will need to complete the appropriate paper forms and submit them to the payroll office.

Was this helpful? Yes No

My pay is incorrect because my hours reported are wrong?
If your hours are incorrect, then your first point of contact should be with your timekeeper. Your timekeeper is the person responsible for entering your hours into Kronos, the University's time reporting system.

If after checking with your timekeeper you determine that all hours were reported correctly then you should call the Payroll Department at 387-2935.

Was this helpful? Yes No

I have a new set of taxes showing up on my paystub (FICA, OASDI, MED, etc.); under my VISA, shouldn't I be exempt from these taxes?
International Students on F-1 and J-1 VISAs are exempt from FICA taxes for 5 and 2 years respectively. In most cases we do not have your VISA in our system and will gladly make the correction. Please come to the payroll office with your VISA to claim the exemption.

Was this helpful? Yes No

I have worked for WMU before and had direct deposit, do I need to resubmit my account information?
Direct Deposit account information will stay in our system indefinitely unless you cancel it. If you are unsure about where your direct deposit is routed or whether you have it set up, please refer to employee self service. The direct deposit section will allow you to view this information and edit it if necessary.

Was this helpful? Yes No

Is the Pay Card a credit card?
No. There is no credit line associated with the Pay Card, and there is no credit check or approval process required to receive and use the card. The purchase and withdrawal limit is the balance in the card account.

Was this helpful? Yes No

Will a Pay Card affect your credit?
No. As stated above, the Pay Card is not a credit card and does not require a credit check.

Was this helpful? Yes No

How can I estimate my take-home pay on the next check?
The best resource is paycheckcity.com This site will factor in your individual tax withholdings and give you an idea of your net pay.

Was this helpful? Yes No

What do you do if a Pay Card is lost or stolen?
Call 1-800-422-1992 Citi Prepaid Services customer service line immediately to report the incident. A replacement card will be sent to you, with an option of expedited delivery. Please refer to the Cardholder Agreement for specific details.

Was this helpful? Yes No

Does the Pay Card have any fees?
Please see the fee schedule included in the Pay Card Welcome Kit.

Was this helpful? Yes No

How do you check your Pay Card balance?
You can check your balance in many ways:
  • On demand text alerts
  • Cardholder website
  • Automated telephone system
  • ATM balance inquiry
  • Live Customer Service representative
  • Balance is printed on the bottom of purchase receipts (at select merchants)

Was this helpful? Yes No

When I click on Employee Self Service I am asked to login again.
This is due to one of two reasons.
  1. You do not currently have a social security number or payroll is not aware of it. Call the Payroll Office at (269) 387-2935
  2. There is a technical error with your account. Call the OIT help desk at Phone: (269) 387-4357 (387-HELP), or by email at helpdesk@wmich.edu

Was this helpful? Yes No

Where can I find out about employment opportunities for students?
Our Career Network web site is your resource for both on and off-campus student positions. Check it out today.

Was this helpful? Yes No

Where can I find out about professional employment opportunities?
Check out Careers at WMU on our Human Resource web site.

Was this helpful? Yes No

I am an international employee from a country that has a tax treaty with the United States of America and I want to claim a tax withholding exemption.
Some international employees are eligible for a tax withholding exemption because of tax treaties signed between their home country and the United States. If you are an international employee you may be eligible for tax exemption. Check the Tax Treaty Table to see if your country is listed. The income tax exemption will differ by country and by your employment classification (faculty/staff or student).

To claim tax treaty benefits, please bring your VISA with you to the Payroll Office. Allow 20–30 minutes to complete the paperwork.
Please note: This exemption must be re-established every year. Each January all employees records are reset to taxable, and it is the employees' responsibility to file the necessary paperwork to continue the exemption. This paperwork should be completed in December prior to the start of the new tax year. Refunds for taxes withheld will be the responsibility of the employee when they file their tax return.

Was this helpful? Yes No

What do student positions pay?
There are a variety of student positions on campus. Each position is placed in a grade level and then is placed within a step within the pay structure.

Was this helpful? Yes No

Where is Payroll? How do I contact the Payroll Office?
The Payroll Department is located in the Seibert Administration Building, across the street from the Bernhard Center, room 1270.

Our mailing address is:
Western Michigan University
Payroll Department
1903 W Michigan Ave.
Kalamazoo, MI 49008-5250


Our phone numbers are:
Main Office: (269) 387-2935
Fax Line: (269) 387-2937

Was this helpful? Yes No

If I am a student employee with multiple jobs will I get multiple checks?
Many student employees work more than one part time job for the University. This allows them to work the number of hours they would feel comfortable with while maintaining their class load.

When an employee works more than one job, all hours worked are calculated and paid on one check. This is true even if the multiple jobs have different pay rates. In this case, each job is calculated independent of each other then combined. Also note that when filling out payroll forms you only need to submit it once—it will apply to all jobs being worked.
Please note: You will only need to complete the W-4 and direct deposit form once. They will apply for all campus jobs.

Was this helpful? Yes No

Can you access the entire cash amount of your pay on the day of payment with a Pre-check?
Yes. The total amount of your payment is available on payday via over-the- counter withdrawal at a Visa member bank, or by cashing a Pre-Check or at an ATM,. Note: Some ATMs impose withdrawal limits that may prevent you from withdrawing the entire card balance in a single withdrawal.

Was this helpful? Yes No

What if you detect unauthorized or fraudulent use on your Pay card?
If a card is lost or stolen, it will be replaced and, in most cases, the full balance prior to the card being stolen will be transferred to the new card. Please refer to the Cardholder Agreement for specific details.

Was this helpful? Yes No

How can I track my Pay Card account spending?
A complete record of your account information including balances, transactions, fees, and deposit amounts can be accessed online at the website listed on the back of the card. The same information can also be accessed by calling the number listed on the back of the card.

Was this helpful? Yes No

What other sources of funds can be added to the Pay Card?
Adding payments such as government tax refunds, unemployment insurance, social security or even a secondary employer’s payroll to your Citi Pay Card is fast, easy and free, and works just like direct deposit. Visit the “Add $” tab on the cardholder website for instructions.

Was this helpful? Yes No

Can I sign up to have my check direct deposited?
Yes, see our direct deposit web page for details.

Was this helpful? Yes No

What do faculty/staff positions pay?
Human Resources is responsible for the efficient and equitable administration of the Staff Compensation System for all professional, administrative, clerical and technical employees. To find out more information click here.

Was this helpful? Yes No

Can you use your Pay Card account to pay bills?
Yes. You may take advantage of several bill pay options:
  • Contact service providers directly such as cable, electricity and cell phone to ask about Visa payment options
  • Log on to Visa’s online bill pay site through the cardholder website printed on the back of your card for a list of service providers who accept Visa.

Was this helpful? Yes No

All I see when I login to the Employee Self Services is a search bar/blank page.
In most cases, you will see a search bar and a Self Service link in the upper left-hand corner. Select the Self Service link.

Was this helpful? Yes No

How many hours can student employees work?
The number of hours a student can work depends on his/her status. Please see Rules Governing Student Employment Chart.

Was this helpful? Yes No

 
Auxiliary Enterprises, Western Michigan University
Phone: (269) 387-2154