Can I pull back an online travel authorization from the person I routed it to?
Yes—Within the authorization, click the Approver Unavailable link at the bottom of the page. The authorization can then be re-routed.

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When and how do the airline reservations get booked?
Once the travel authorization has been submitted to AAA, reservations must be confirmed via RESX or arranged by contacting AAA at (800) 854-5044 or (269) 387-3700.

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Can I save an authorization without routing it?
Yes.

You must complete all required fields including the itinerary and traveler(s) before an authorization can be retrieved without routing. The Update link at the bottom of the page can be used to save changes.

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How do I get assistance with RESX?
At any point during your RESX session you can access the help options by scrolling over the Help menu item located at the top of the screen. Help menu options include:
  • Online Help Guide where you can search by keyword or specific subject
  • Contact Travel Agent to send an e-mail to your Travel Agent
  • Report an error to report issues to your RESX administrator
  • Send a comment to submit comments and suggestions to your RESX Administrator
Throughout RESX an icon appears in the navigation bars. Click the icon and RESX will display screen specific help. You can also call AAA who will assist with any questions regarding your actual travel reservations.

1) (269) 387-3700
2) (800) 854-5044 ext.395

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If I have found a better airfare with an outside source, what should I do?
If you are able to provide documentation that you can find a lower price from an outside source, contact AAA at 800-854-5044 to see if they can match the price. If they are unable to match the price a waiver can be obtained as long as it is done before the tickets are purchased. Purchases of airline tickets from another source without a waiver will not be reimbursed.

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How do I change my RESX password?
  1. Click the Profile Super Tab,
  2. then click the Change Password link,
  3. enter your current password, new password and verify new password.
  4. Click Save to complete the password update.

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Why can't I route this authorization back to the requestor?
The requestor of an authorization cannot be an approver of that authorization.
The 'Return to Requestor instead of AAA' checkbox can be used in cases where the requestor needs to review the authorization prior to processing by AAA.

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Can I approve an authorization that I am a traveler on?
A traveler on an authorization cannot be the first approver of that authorization. After the authorization has received one approval, it can be routed to a WMU traveler on the authorization.

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How do I get assistance with travel authorizations?
For travel authorization questions including technical, usage, and business process there are several options for obtaining help.

1) Click Help|Quick Guide from the menu

2) Click Help|Help Request from the menu, describe your issue, then click the OK button

3) Call (269) 387-8043, M-F, 8 a.m.-5 p.m., to speak with a customer support representative.

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Can I create a list of travelers that can be reused?
Yes, create or select an existing Distribution List under Add/Remove Travelers.

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How do I change an online travel authorization?
  • Prior to routing, the Requestor can update the authorization.
  • During routing, the PENDING approver can update the authorization.
  • Once RECEIVED by AP (Accounts Payable), the authorization cannot be modified. Contact AAA and Accounts Payable to submit subsequent changes and documentation.

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Why doesn't the Quick Guide open when I click on it?
The Quick Guide is a PDF document designed to open in a separate window so that it can be referenced independent of the application. Common issues with opening the Quick Guide may include:

1) A popup blocker - you can try pressing and holding the CTRL key and then clicking the link or changing your settings to allow popups from the travel authorization web site.

2) The window is open, but hidden behind other active applications or has been minimized in your icon tray.

3) You do not have Adobe Acrobat Reader installed on your computer, required to view PDF documents.


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How do I get assistance with my login?
For assistance with authenticating your BroncoNet ID or password, please contact the Office of Information Technology (OIT) at (269) 387-HELP (4357).

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What do I do if the car rental company I want to rent from is not located at an airport?
If this functionality is enabled in RESX for your company, on the Car Home page, next to the Location box, is a link for Off Airport Cars. Clicking this link will allow you to search for rental cars at non-airport locations.

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How do I complete the RESX car and hotel section of the Multi-City search?
If a car(s) and/or hotel(s) is needed when booking a multiple city trip, click the appropriate include Car and/or Include Hotel checkbox. Car and/or Hotel search criteria can be customized by un-checking the Based on Air Search Criteria box.

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How do I access my trips in RESX?
There are two ways to access your trips.
  1. Scroll your mouse over Travel in the upper left corner of the RESX screen and select Access a Trip.
  2. Click the Travel Super Tab located in the upper right section of the RESX screen select the subtab labeled Trip List.

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How do I specify one-way travel?
To set a single (one-way) travel destination during creation or editing of a request:

1) Click the 'Add/Remove Destination(s)' button
2) Select 'Single/Multiple Destination(s)
3) Enter the Depart and Arrive information
4) Click the 'Add' button
5) Click the 'Finished' button

NOTE: Repeat steps 3 and 4 for additional destinations before clicking the 'Finished' button, if more than a single destination (one-way travel) is required.

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How do I give permission to someone else to make my bookings in RESX?
Access your Profile, click on the "Travel Planners" section, enter the RESX User ID of the person you wish to allow travel planner access, click Save. This person will now be able to make travel arrangements on your behalf.

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What if I see a “red alert” at the top of the RESX screen when I log in?
The Alerts section advises that an update is needed to one of the following items:
  • An expired passport
  • An expired credit card
  • A Password Change
  • Trips Awaiting Purchase
Scroll your mouse over Alert to display the notification.

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How do I specify specific airport codes on an authorization?
Go to Add/Remove Destinations on the authorization and when entering the City, type the airport code in parenthesis after the city name, for example: Kalamazoo (AZO).
Click Here for codes

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Can I use my WMU e-mail address for a non-WMU person's e-mail address?
No, you may not use your WMU e-mail address because each person's e-mail address within the online travel system must be unique.

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In RESX, how do I add/update my air, car or hotel membership numbers?
Access your Profile, and click on the Membership Numbers link. Update your membership numbers and loyalty associations. Click Save to complete.

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In RESX, how do I customize my search criteria for air, car, or hotel?
From the RESX Travel screen you can update your search criteria in the right pane of the screen, these changes will only be applied to the trip you are currently making. Permanent changes to these items can be made in your profile.

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How do I start a completely new RESX search when viewing results from a previous search?
Click the Cancel and Restart Search link located above of the existing search results.

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How do I select another traveler in RESX?
Select a traveler from the Traveler dropdown list located in the upper right corner of the RESX screen. Note: You can only arrange travel for someone who has designated you as a Travel Planner in their RESX profile.

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Why do I not see all, or any, air options returned in RESX?
Various settings in your profile or entries during the search request may impact your search results. We recommend taking the following actions for improved results:
  • From Air Travel Preferences, go to the Minimum Connections field (if available). If this is set to "none" and the routing only offers connecting flights, RESX will return no options. Change setting to value other than "none".
  • From Air Travel Preferences, go to the Preferred Carriers field (if available). Try adding, or removing, carriers to your search preferences to modify search results.
  • Search Criteria - Ensure that you have correctly input your search criteria
If making the changes to the above selections does not work or you are still experiencing issues with your air search options, please contact AAA travel at (269) 387-3700 or (800) 854-5044 ext. 395 .

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I booked a trip outside of RESX, but through my booking agency, can I view it in RESX?
Scroll your mouse over Travel in the upper left corner of the RESX screen and select Import a Trip. You will be directed to the Trip List. Enter the record locator for the trip and click Import Trip. Your reservation will then be accessible from your Trip List in RESX.

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How do I access my trips in RESX?
There are two ways to access your trips.
  1. Scroll your mouse over Travel in the upper left corner of the RESX screen and select Access a Trip.
  2. Click the Travel Super Tab located in the upper right section of the RESX screen select the subtab labeled Trip List.

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How do I update my RESX profile?
There are two ways to access your profile.
  1. Click the Profile Super Tab located in the upper right section of the RESX screen,
  2. Scroll your mouse over Profile from the dynamic drop down menu in the upper left of the screen.
  3. Update your profile data, then click Save.

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What if a Non-WMU traveler does not have an e-mail address?
An e-mail address is required to uniquely identify non-WMU travelers.

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Why can't I find an authorization I'm searching for?
You must be marked as a requestor, approver, or traveler within the travel authorization workflow to be able view the travel authorization. If you can not find a specific authorization you have not been defined as one of the above.

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Auxiliary Enterprises, Western Michigan University
Phone: (269) 387-2154