When will a semester be considered complete if campus is closed for a pandemic?
It is important to note that when the University closes, all instruction ceases at all locations, including all online courses. The guidelines vary based on the length of the closure period and when it occurs. The following are general guides only:
  • If the University is closed for more than six weeks in a fall or spring semester, or more than three weeks in a summer session, that semester or session will be canceled. The university will reopen with the next semester of course offerings.
  • If the University is closed for four to six weeks in fall or spring semester, adjustments will be made in the end date of the current term and the start date of the next term, shortening both as necessary. Classes may meet during holidays or recesses to make up class time. One or both summer sessions may be delayed or canceled.
  • If the University is closed one to three weeks during fall or spring, that term will be shortened by the length of the closure. Classes may meet during holidays or recesses to make up class time.
  • If campus is closed one to three weeks during a summer session, the length of the session, as well as the end date, will be adjusted as necessary. Classes may meet during holidays or recesses to make up class time.

Was this helpful? Yes No

Will I be able to access my e-mail and the University’s Web site from home if the University is closed?
All resources currently available, including wmich e-mail, WMU home page and GoWMU portal, will continue to be accessible from off campus. While all Web pages would likely remain available, most would not be maintained or updated during a pandemic closure. For access to reliable, updated information, go to the WMU home page.

Was this helpful? Yes No

How can students and their families get daily up-to-date information during a pandemic?
The WMU Web home page will be the primary source of information in any campus emergency, including pandemic. All offices will be instructed to direct students, parents, employees and other constituents to that single page for news and information. A single source for updated and approved messages is critical in any campus emergency. University relations will coordinate all communication from all offices of the University in any campus emergency. Constituents will be directed (linked) from the WMU home page to more detailed information on other pages, such as WMU News, Registrar's Office, Residence Life and Sindecuse Health Center, and the messages on those pages will be coordinated and approved by university relations.

Was this helpful? Yes No

Are there privacy issues that are overridden in a pandemic?
The Federal Health Insurance Portability and Accountability Act Privacy Rule contains a broad public health exception to its confidentiality requirements. It allows health care providers and organizations to disclose protected health information to a public health authority for purposes of disease reporting, public health surveillance, public health investigations, and public health interventions. The HIPAA Privacy Rule also contains an exception, which allows disclosure of protected health information when the provider or organization believes that the disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, and the disclosure is made to a person or persons reasonably able to prevent or lessen the threat.

Was this helpful? Yes No

Will students who are sick be allowed to leave campus?
Yes, students may leave campus unless there is a state order for involuntary isolation and quarantine. WMU will follow state and local government recommendations and orders for isolation and quarantine. The Kalamazoo County Health and Human Services Department has the authority to declare and enforce quarantine within its borders. The Centers for Disease Control and Prevention also is empowered to detain, medically examine, or conditionally release people suspected of carrying certain communicable diseases. Quarantine may be one of the public health tools employed in the early days of an emerging pandemic if efforts are undertaken to contain the outbreak before it spreads too widely. Voluntary quarantine and voluntary isolation are likely to be recommended during a severe pandemic. Once a pandemic has begun to spread, quarantine is unlikely to be effective in controlling the spread, and instead efforts may turn to "social distancing." Social distancing includes measures to increase distance between individuals, such as staying home when ill unless seeking medical care, avoiding large gatherings, telecommuting, and school closures.

Was this helpful? Yes No

Will buildings need to be disinfected before students and employees return?
Custodial services will follow all requirements and assess all recommendations from federal, state, and local agencies that are involved in a pandemic response. There is no evidence to support the efficacy of widespread disinfection of the environment or air by spraying disinfectants. Surfaces that are normally cleaned with disinfectants, such as all bathroom surfaces and health-care facilities will continue to be cleaned with disinfectants

Was this helpful? Yes No

How do I get a hold removed from my account if the University is closed?
Write to wmu-billing@wmich.edu to notify us of a hold on your account and include a telephone number where we can reach you. We will call you as soon as possible.

Was this helpful? Yes No

I am a student. How will I be notified that I am to return to school?
You should check the WMU Web home page for the latest news and information. Brief announcements will also be posted on the University's emergency information phone line at (269) 387-1001, but the message will direct callers to the WMU home page for more information. Other means of notification, including public media, GoWMU, e-mail, postal mail and networking sites such as FaceBook will be employed, if practical and available, but you should not rely on these secondary sources. The WMU home page is the University's most-reliable media for communication and your most reliable source for the latest, official news and information.

Was this helpful? Yes No

Who is the contact person or number I should call to get information if my son or daughter is hospitalized?
Parents and guardians may obtain health information by contacting Sindecuse Health Center at (269) 387-3287 and ask to speak to the triage nurse. The triage nurse will locate the treating clinician. Students who come into Sindecuse will be asked to provide contact information.

Was this helpful? Yes No

How much time will I be given to vacate my room if the residence halls are closed during a pandemic outbreak?
Residents will be asked to pack critical possessions and prepare to depart within a 24-hour period.

Was this helpful? Yes No

Will Sindecuse have a test to diagnose pandemic flu?
Pandemic flu testing may be available at Sindecuse Health Center by collecting a swab from the nose or throat during the first few days of the illness similar to seasonal flu.

Was this helpful? Yes No

Will students not returning to WMU after classes resume be reimbursed for tuition and fees?
Closing for a pandemic is an exceptional situation and the University will respond appropriately given the time and length of the closure. During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates.

Was this helpful? Yes No

Will there be accommodations if I have no where to go if the residence halls close?
If you have difficulty in planning for travel home, contact Residence Life at 387-4735 for help and advice. Residents who are unable to return home may request temporary emergency room and board.

Was this helpful? Yes No

What can be done to prevent spread of infection when a roommate is ill with pandemic flu?
  • Keep personal items of all roommates separate. Avoid sharing common items such as computers, pens, eating utensils, towels and shavers.

  • Disinfect doorknobs, switches, handles and other surfaces that are commonly touched.

  • Use detergent and very hot water when washing dishes or laundry if any of your roommates is ill with pandemic flu. Clean cooking surfaces, counter tops and sinks regularly. Wash your hands after handling dirty laundry.

  • Wear disposable gloves when in contact with or cleaning up body fluids. Gloves should be properly disposed of after being in contact with body fluids. Cleansing hands with soap and water or an alcohol-based hand sanitizer after discarding gloves is recommended.

  • One person should be the caregiver if possible. He or she would benefit by wearing a mask when caring for the ill.

Was this helpful? Yes No

What will be the guidelines for curtailing or deferring medical care during a pandemic?
During a pandemic, health-care facilities and emergency rooms will be overwhelmed by the rising demand of medical care as infection sweeps across communities. In addition, medical centers may face staff shortages due to illness. To manage the rising tide of pandemic illness, it will be necessary for medical facilities to defer routine care. Sindecuse Health Center provides a critical service and will attempt to remain open even though WMU may close during a pandemic. Staff availability and patient volume will be assessed daily at Sindecuse to determine the need to defer routine, elective, or chronic medical care until the pandemic ends. Sindecuse will close as mandated by WMU leadership or if there are no health-care providers available due to illness or death. Students, faculty and staff will be notified of reduction of services or closure through notices on the WMU Web home page and other means, as available.

Was this helpful? Yes No

Is it safe for me to come to the Sindecuse Health Center for health problems other than pandemic flu at the time of a pandemic outbreak?
Sindecuse Health Center is committed to providing quality care and will follow recommendations distributed by the Michigan Department of Community Health for prevention of spread of infection. During a pandemic event, it may be necessary to reschedule appointments for routine and non-urgent care. Appropriate precautions will be taken at Sindecuse Health Center to prevent spread of pandemic flu.

Was this helpful? Yes No

I am a student but too ill to go to Sindecuse Health Center, what should I do?
Call 911. If our local emergency service is overwhelmed, call Sindecuse Health Center at 387-3287. Sindecuse Health Center professionals will attempt to coordinate healthcare to students in residence halls who are too ill to come to the health center.

Was this helpful? Yes No

Will Sindecuse offer a vaccine against pandemic flu?
There is no vaccine for pandemic flu. It is recommended that everyone be vaccinated for seasonal influenza unless contraindicated due to allergy or illness. Seasonal influenza vaccine is available at Sindecuse Health Center for a limited period of time during fall and winter.

Was this helpful? Yes No

What is the University procedure for evaluating student safety if pandemic flu is confirmed in a study abroad location?
Each study abroad program has a dedicated WMU staff member responsible for monitoring conditions in that county via an extensive database and e-mail alerts. The medical director of Sindecuse Health Center and the executive director of International Programs will monitor the global patterns of pandemic influenza through a variety of means. Should human to human transmission of a new influenza virus occur in any location where we have or will have students, WMU will convene its study abroad health and security review council to determine whether or not to cancel current or future programs. The University may cancel its study abroad programs or any aspect of its programs, if the University believes that any person is or likely will be in danger.

Was this helpful? Yes No

What happens if current Study Abroad programs are canceled?
If current programs are canceled, WMU will insist students return immediately to the United States. WMU staff will work with the risk manager to determine which course of action to bring students home should be followed. WMU will also work with host institutions and/or WMU faculty leaders to facilitate the completion of course requirements, when possible, in order to avoid the loss of academic credit.

Was this helpful? Yes No

When will my financial aid be applied to my account if the University is closed?
It is impossible to answer this question in advance. During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including how to contact the University with questions and answers to frequently asked questions.

Was this helpful? Yes No

Will I get grades for this semester if we close for a pandemic?
Grades will be available once the term has ended. The end of the term will depend on the length of the closure and at what point in the semester the closure occurs

Was this helpful? Yes No

If my internship site closes because of a pandemic in the middle of my internship, when will the internship be considered complete?
The various accreditation agencies, the State of Michigan, or the Department of Education will likely provide guidelines. If that occurs, determinations of completion will need to be made on a case-by-case basis. If no guidelines are forthcoming from external controlling agencies, WMU academic guidelines for determining when a semester is complete will be followed.

Was this helpful? Yes No

As an international student, how will closure affect my visa?
The closure will not affect your status, unless you decide to leave the University.

Was this helpful? Yes No

How will I know when to register for the next semester if the University is closed?
During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates on when the University will reopen, when you may register for class and other important information. When practical, important announcements also may be made via e-mail, postal mail, public media or social networking sites.

Was this helpful? Yes No

Can the distance learning centers be used as an alternative to instruction?
If main campus is closed, all WMU campuses and facilities will be closed.

Was this helpful? Yes No

When will I get my account refund if the University is closed?
During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including when you may expect to receive a refund.

Was this helpful? Yes No

Do I need to pay my bill if the University is closed?
During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including bill payment.

Was this helpful? Yes No

How do I turn in a third-party authorization if the University is closed?
You can mail your third-party authorization to:
Third Party Billing,
Western Michigan University,
Kalamazoo MI 49008-5210.

Was this helpful? Yes No

How do I get information on billing, collections, and other account issues if the University is closed?
During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including how to contact the University with questions and answers to frequently asked questions.

Was this helpful? Yes No

Will mental health services be available?
A pandemic flu outbreak will create both physical and mental health crises for students who cannot return home and must remain on campus. Clinicians from both Sindecuse Health Center and counselors from University Counseling and Testing Center provide a critical service and will be available to students even though WMU may close. The goal will be to suspend day to day operations, implement on-call crisis management, and utilize various methods of communication between counselors and students, including face to face, telephone, and online counseling.

Was this helpful? Yes No

I am a WMU student who just learned that I was exposed to pandemic flu virus, what should I do?
If you do not live in a residence hall, you may be directed to voluntarily quarantine yourself at home by the Michigan Department of Community Health. If you live in a residence hall, contact Residence Life staff who will follow MDCH recommendations and assist students with quarantine and monitoring of illness.

Was this helpful? Yes No

How will you ensure that my student will not be exposed or become infected with pandemic flu when the campus reopens?
WMU will follow guidelines and recommendations provided by the Michigan Department of Community Health for closure and reopening of campus to ensure that students are returning to campus safely.

Was this helpful? Yes No

Will residence halls and food services close during a pandemic closure?
It is likely that once the state and local government health departments recommend social distancing, including closing schools and canceling public gatherings, that WMU will cancel classes and close residence halls. Critical services will still be maintained, and it is likely that some support from Dining Services will be required for those students occupying the residence halls who are unable to return home and must remain on campus.

Was this helpful? Yes No

What can I leave in my residence hall room during the closure?
The University will secure the residence halls. However, you should take essential belongings and what can be carried in a vehicle.

Was this helpful? Yes No

What guidelines will be followed for isolation or quarantine?
Sindecuse Health Center will follow isolation and quarantine guidelines established by the Michigan Department of Community Health. It is anticipated that people who are diagnosed with pandemic influenza will be directed to voluntarily isolate themselves from others. Individuals with known exposure to pandemic influenza will be advised to voluntarily quarantine themselves from others.

Was this helpful? Yes No

What will happen with commencement if WMU closes for a pandemic?
Any changes to the dates for commencement will depend on the length of the closure and when the closure occurs. During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including how to contact the University with questions and answers to frequently asked questions.

Was this helpful? Yes No

How do I turn in my graduation audit for next year if the University is closed?
All normal University practices will likely change during an emergency closure, and may change several times during an extended closure, because of changes in available staff. During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including how to contact the University with questions and answers to frequently asked questions.

Was this helpful? Yes No

Should I be going to work or attending class if I have been exposed to influenza or have symptoms of pandemic flu?
No. If you have been diagnosed with a pandemic virus, you should not attend class or work to decrease spreading the infection to others. If you have been exposed to a pandemic virus, it is recommended that you do not attend class or go to work and that you quarantine yourself.

Was this helpful? Yes No

Why hasn’t my online Webcheck payment been posted to my bank?
Webcheck file uploads may be delayed during a University closing, but will be processed as soon as possible.

Was this helpful? Yes No

How do I make a payment on my Perkins loan if the University is closed?
You can mail your payments to:
Educational Computer Systems, Inc.,
181 Montour Run Road,
Coraopolis, PA 15108-9408,
go to www.ecsi.net and select Borrowers information and make a payment online, or call (888) 549-3274.

Was this helpful? Yes No

Will my payment plan amounts still be taken on the designated due dates if the University is closed?
It is impossible to answer this question in advance. During a University closing due to pandemic or other emergency, all announcements will be made on the WMU Web home page. You should check www.wmich.edu frequently for updates, including any changes in payment plan procedures.

Was this helpful? Yes No

How do I place a stop payment on a refund check that I have not received if the University is closed?
Write to wmu-billing@wmich.edu to notify us of a problem with a refund check and include a telephone number where we can reach you. We will call you as soon as possible

Was this helpful? Yes No

How can I get a copy of my official transcript during closure for a pandemic?
Please request your official transcript electronically, either online (current students) at: www.wmich.edu/registrar or by mail or fax for all others. Processing of official transcripts may be delayed due to reduced staffing or even delayed until reopening depending on the length of the closure. Please check on the Registrar’s website to determine if the office is open and whether staff will be available to produce a transcript.

Was this helpful? Yes No

What if students in a Study Abroad program refuse to leave when a program has been canceled due to a pandemic?
If a program is canceled and students wish to remain in the host country, they do so at their own risk. They will no longer be considered part of a WMU program and will lose all associated privileges, rights, and responsibilities. This includes course modifications made for returned students, possible additional releases of financial aid, Global Guardian accident and sickness insurance, and overall WMU student status.

Was this helpful? Yes No

What is WMU’s scope of authority for quarantines and border closures?
WMU has no authority to get students, faculty or staff out of a quarantined area. WMU has no authority to compel countries that have chosen to close their borders to release our students, faculty or staff. It is important to note that any country has the right to quarantine infected, exposed, or potentially exposed people thereby preventing them from leaving the host country. There is a possibility that WMU students, faculty or staff may be prevented from leaving a country experiencing an outbreak of an infectious disease.

Was this helpful? Yes No

What if an outbreak delays return of the program and participants incur additional costs?
All participants traveling through WMU's Haenicke Institute have agreed prior to travel that additional costs are their responsibility if departure dates and times are changed or delayed for any reason, including public health risks. When borders re-open and non-citizens are allowed to leave a country, WMU will work with other agencies and agents to attempt to mitigate any increase in the cost of return transportation.

Was this helpful? Yes No

Will I be able to receive health care from Sindecuse Health Center if I don’t have insurance and cannot cover the expense at the time of services?
All students are welcome to receive health care at Sindecuse Health Center regardless of insurance or ability to pay. Expenses not paid for at the time of service will be charged to the student account and may be paid at a later date. The social worker at Sindecuse Health Center may be able to provide resource support to students who are in financial crisis at the time of pandemic flu.

Was this helpful? Yes No

Will I be excused from class by Sindecuse Health Center clinicians if I am ill with pandemic influenza and choose not to go to Sindecuse Health Center?
Sindecuse Health Center staff will only provide class excuses for students who have been evaluated.

Was this helpful? Yes No

What should I do if my symptoms worsen and Sindecuse Health Center is not open?
Please seek medical care at a local urgent care center or emergency room.

Was this helpful? Yes No

How will Sindecuse Health Center determine priority of vaccination of students if health histories are not available for students?
Should the quantity of vaccination be severely limited, the burden of proof of health history will rest with students and parents. Students may sign a Release of Information Form to allow Sindecuse Health Center professionals to obtain past medical history through fax or verbal communication with community health care providers.

Was this helpful? Yes No

How will the priority be determined for the distribution of anti-viral medications and vaccines by Sindecuse Health Center?
During the early months of a pandemic influenza event, there will likely be more demand than supply of antiviral vaccine and medication. Sindecuse will follow specific recommendations for distribution of vaccine and medication as mandated by the Michigan Department of Community Health. Prioritizing the distribution of vaccines and medications to individuals within WMU community will follow guidelines issued by the U.S. Department of Health and Human Services and are outlined in the following websites:

Was this helpful? Yes No

Should I be seen at Sindecuse Health Center if I am not experiencing complications of pandemic flu and managing my illness well?
Sindecuse Health Center will provide care to ill students and employees during a pandemic outbreak. To decrease spread of infection to others, those who are ill but are not experiencing complications from a pandemic virus may continue self-care in their place of residence without seeking direct medical evaluation.

Was this helpful? Yes No

Will the Sindecuse Health Center supply me with a mask or respirator?
Students may purchase masks at local pharmacies and stores.

Was this helpful? Yes No

How will I know if hours of operation change at Sindecuse Health Center during a pandemic?
Current information will be available by calling 387-3287. Any changes in hours of operation for any critical service will be announced on the WMU Web home page.

Was this helpful? Yes No

Will I be able to get my prescription refills through Sindecuse pharmacy if there is a pandemic?
Sindecuse pharmacy will remain open unless circumstances force its closing. Provided the pharmacy is open, drive-through service will be available for students and employees who are attempting to limit exposure to those who may be ill during a pandemic.

Was this helpful? Yes No

How do I make a payment on my student account if the University is closed?
You may make payments through the My Self Service channel in GoWMU, using a credit card or automated electronic check from a personal checking account, or you may mail the payment with a payment coupon to:
Western Michigan University,
Cashiering,
9400 Reliable Pky,
Chicago IL 60686-0094.
Only payments including a coupon will be automatically processed. Payments that are sent priority mail, overnight mail, or without a coupon should not be sent to the address on the payment envelope. They should be sent with your Western Identification Number (WIN) written on the check or money order to
Cashiering Office,
Western Michigan University,
Kalamazoo MI 49008-5282.

Was this helpful? Yes No

Will treatment be available at Sindecuse Health Center for pandemic flu?
There is no current remedy; however, antiviral medications used to treat seasonal influenza may be prescribed by a Sindecuse Health Center clinician if or when treatment is available for pandemic flu and as recommended by the CDC.

Was this helpful? Yes No

 
Auxiliary Enterprises, Western Michigan University
Phone: (269) 387-2154